Terms & Conditions

Our business subscription services are offered to mortgage broker companies, not as individually purchased subscriptions for their employees. Each subscribing business authorizes administrators and users to act on its behalf and is responsible for its users’ conduct and compliance with its internal policies.

Users must supply accurate account details, protect their credentials and use only the access permissions granted by their subscribing company.

The platform may offer Loan Origination System (LOS), Point of Sale (POS), CRM, Pricing & Proposal Engine (PPE), Communication, Marketing, Work Radar, Essentials, Frontline and other offered capabilities. A list of available products does not mean every product is included in a particular customer’s subscription.

Available modules, authorized use, feature entitlements, seat quantities, usage allowances and third-party integrations are governed by the applicable signed agreement. Zero 1 Solution may restrict modules that have not been purchased or paid for.

Each company administrator can create, activate or deactivate permitted user accounts and assign full or limited permissions within purchased components, subject to the maximum number of licensed seats. Deactivating a user does not automatically free a seat for replacement. Seat reassignment requires approval or processing by Zero 1 Solution LLC.

The broker company manages its employees, contractors, user permissions and internal data. Zero 1 Solution controls subscription limits, purchased modules and entitlements and implements the platform’s access restrictions.

Products purchased, pricing, licensed seats, add-on charges, billing methods, credits, discounts, any third-party charges, refunds and negotiated conditions are established separately in each customer’s signed Broker Service Agreement and applicable amendments.

Our general standard is a month-to-month subscription with 30 days’ written notice of cancellation, subject to the actual terms agreed with each broker company. No published website description changes that customer’s signed commercial terms.

Do not access another customer’s information, share credentials without authorization, bypass technical access controls or subscription restrictions, introduce malicious software, interfere with the platform, copy protected software, or use platform tools to send unlawful messages or misleading mortgage advertising.

We may restrict affected access when reasonably necessary to address security threats, unpaid entitlements, or material misuse, consistent with the governing signed agreement and applicable law.

Zero 1 Solution supplies software; it is not acting as the subscribing company’s mortgage lender, investor, underwriter, loan originator, attorney or compliance adviser merely by making the platform available. The broker company remains responsible for its licensing, lending and brokerage operations, permissible credit-report purposes, consumer authorizations, required disclosures, fair-lending obligations, marketing and regulatory submissions.

Software-generated figures, rates, PPE scenarios, proposals, lender data and documents must be reviewed for accuracy and relevance. A displayed rate or submitted lock request is not a lender-confirmed rate lock, loan approval or funding guarantee.

The subscribing broker company retains its rights in its customer, loan and operational data, while Zero 1 Solution retains ownership of the software and proprietary technology. We process broker-controlled data as needed to provide the subscribed services and protect the platform, as described in the Privacy Policy.

Each broker company is responsible for choosing what information its authorized users enter and for meeting applicable borrower and employee notices, permissions and records obligations.

Some services connect to telecom vendors, email services, payment processors, credit providers, lenders and other integrations. Brokers may pull credit through a platform-supported integration or go directly to an external provider’s separate website. Those options may involve third-party agreements, charges, eligibility criteria and consent requirements.

Neither party’s independent legal or security obligations are automatically waived because an external service is involved.

Broker companies control the communications they initiate through authorized users and are responsible for recipient selection, lawful consent, content and required notices. Available SMS features, carrier behavior, unsubscribe tools and related responsibilities are further described in the SMS / Text Messaging Agreement, as incorporated or accepted where applicable.

Unlawful bulk messaging, misleading loan advertising and disregard of applicable opt-out requests are prohibited.

Zero 1 Solution maintains technical and administrative safeguards and offers information about its security program through the Zero 1 Solution LLC Trust Center. Our independent SOC 2 Type II examination covered the application’s Security, Availability and Confidentiality controls for October 1, 2025 through February 15, 2026.

Security measures reduce risk but do not mean uninterrupted access or immunity from all incidents. Maintenance, support levels, remedies, and any uptime obligations are governed by the individually signed customer agreement.

Following termination of a subscribing company’s service, the company has 30 calendar days to request and retrieve its operational data. At the end of that window, customer-owned operational information, including relevant active-database and backup copies, is deleted, subject to a legal obligation to preserve particular information.

Zero 1 Solution separately retains signed agreements, invoices, payment and billing records, and basic usage/audit logs under its business-record retention practice. For details, consult the Privacy Policy. Individual employee deactivation does not trigger company-wide deletion.

Zero 1 Solution LLC and its licensors own their software, code, documentation, proprietary methods, trademarks and platform design. Subscribing broker companies receive only the limited rights to use the components and seats provided under their signed subscription agreement.

Customer data remains subject to the subscribing company’s rights and the applicable processing terms.

The nature of the service, any warranties, available remedies, liability limitations, indemnification provisions and exclusions are those contained in the executed Broker Service Agreement and applicable law. Nothing on this public page expands, replaces or overrides an individually negotiated allocation of risk.

No provision purports to exclude liability that applicable law does not permit the parties to exclude.

We may revise these publicly posted terms and identify the revision date. Changes to a customer’s signed agreement or commercial commitments take effect only through the amendment and notice procedures in that agreement or applicable law.

Texas law governs these general website terms to the extent permitted by law. Governing law, venue, dispute-resolution provisions and notice requirements for a particular subscribing company are controlled by its signed agreement.

Zero 1 Solution LLC
16510 Northchase Dr, Suite 206
Houston, TX 77060
Email: info@1smtg.com
Phone: (888) 458-0650